CRE Problem Solving Module

IDevice Icon Problem Solving Steps

Problems arise not only during conversations, but in every aspect of everyday life. Depicted below are 5 problem solving steps as described in our CRETE e-learning module "Problem Solving".

Five Steps to Problem Solving

Generally there are five widely accepted steps in the problem solving process:

  1. Define the problem
  2. Gather facts
  3. Generate alternate options
  4. Evaluate and implement most appropriate option
  5. Monitor solution and evaluate result
The first step is the most difficult of all because sometimes both parties may not want to agree that there is a problem. After the problem has been sufficiently defined, you gather factual information such as "who, what, when and where." Then, you generate alternative options bringing in other people who might have a different problem solving style. Next, you evaluate the types of solutions presented, weighing the advantages and disadvantages against the goals you have for what you have defined as the problem. Then, you implement. Finally and equally important, monitor the implementation and evaluate your results.

On the CRETE website there is a complete learning module about Problem Solving Skills.

In order to explore this topic further, here, we invite you to utilize the module to learn more about effective problem solving techniques that describe each of the five problem solving techniques in detail.

The module can be found on our website at: http://snipurl.com/problemsolving

Conflict Resolution Education for Teacher Education website e-learning module: "Problem Solving"
Dr. Anne Marie Armstrong, PhD


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