Summary and Credits

IDevice Icon What We've Covered
In this module you learned to:
  • Define decision making and problem solving
  • Define negotiation and relate to problem solving
  • Define mediation and relate to negotiation
  • Use steps of decision making, problem solving, negotiation and mediation in the management of differences.

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This module is based on a portion of a pre-service teacher preparation curriculum entitled "Reach In, Reach Out, Reach Over: A Conflict Management Pilot Program in North Carolina" developed by the North Carolina Department of Juvenile Justice and Delinquency Prevention - Center for the Prevention of School Violence in 2002. To get the original curriculum and related materials, visit

The illustration "Classroom" on the first page is by Jared Chapman who shared it under a Creative Commons license. See his Flickr photo and art collection here:

The illustration of conflict styles on a grid is based on the well-known Thomas-Kilmann Conflict Modes instrument. For more information see

The meeting room tabletop conflict image is from a collection called Full Spectrum Sampler produced by Lumaxart. See for the set and more information.

The school conflict comics used to illustrate our scenarios were developed by Anne-Marie Armstrong using an online service called Pixton. See for more information.


Licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 2.5 License

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