Applying Skills

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Listed below are parts of the conversation between Principal James, Professor Armstrong and the parent.
Choose which managing conflict skill is best exemplified by the conversation.


Principal James to Professor Armstrong: "Jilesa's mother is in my office wanting to know the reason that Jilesa can not participate in the science fair. What happened?"

Open Communication Lines
Establish Ground Rules

Professor Armstrong responds, that he is in the middle of teaching a class and that Jilesa did not turn in the required permission slip. He adds, "She is always trying to get away with not following rules." Principal James says: "I see. If the problem is the need for a signed permission slip, could you please come to my office during class break so that the matter can be resolved?"
Keep Emotions in Check and Open Communication Lines
Confront Current Issue and Consider Physical Arrangements

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