Defensive and Supportive Communication

IDevice Icon Strategies

Jack Gibb, a researcher of group communication, identified several communication strategies that produce defensiveness as as a complementary set of strategies that can be more supportive:

Defensive Strategies Supportive Strategies
Evaluation Description
Control Problem Orientation
Strategy Spontaneity
Neutrality Empathy
Superiority Equality
Certainty Provisionalism
Defensive Supportive


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